The Cloud Technical Solutions Engineer Manager, Networking role at Google focuses on managing customer issues and improving Google Cloud products. This position requires deep technical expertise and the ability to influence stakeholders while advocating for customer needs. The team is dedicated to providing high-quality support and solutions for a diverse range of clients. As part of a rapidly growing business, the role involves understanding customer requirements and shaping the future of technology use in various industries.

• Bachelor's degree in Computer Science, Information Systems, or a related technical field.
• 13 years of experience troubleshooting and advocating for customer needs.
• Experience reading or debugging code in languages such as Java, C, C++, Python, Shell, Perl, or JavaScript.
• Experience as a systems/network administrator with knowledge of Linux/Unix and networking protocols.
• Ability to communicate fluently in English.

• Manage customer problems through effective diagnosis and resolution.
• Develop knowledge of Google's product technology and architectures.
• Act as a consultant and subject matter expert for internal stakeholders.
• Advocate for customer needs with cross-functional teams to improve products.
• Work as part of a global team to ensure 24-hour customer support.

• Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.