The ServiceNow Senior Consultant role at EY focuses on leading transformation teams in the IT Service Management (ITSM) space. This position involves engaging with clients to understand their business needs and providing effective technology solutions. The consultant will bridge the gap between business requirements and technical implementations, ensuring successful project delivery. This role offers opportunities for professional growth and the chance to work in a dynamic environment with diverse teams.

• A bachelor's degree in Computer Science, Information Systems Management, Engineering, or a similar discipline.
• Typically 2 to 4 years of relevant ServiceNow ITSM project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of one ServiceNow certification such as Certified Implementation Specialist – ITSM.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills including communication, adaptability, problem solving, and teamwork.
• Experience leading teams and supervising others.
• A valid driver's license in the U.S.
• Ability to travel to meet client needs.

• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.
• Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery.
• Manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources.
• Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations.
• Analyze a company’s people, process, and technology capabilities and provide leading practice recommendations.
• Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Identify and advise clients on practical AI-enabled ITSM use cases.
• Lead client process and design sessions and facilitate requirements workshops.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.