The Manager, Engineering Operations at GEICO will lead the Technical Support team that services over 35,000 associates across the United States. This role focuses on driving efficiency and innovation through an engineering mindset centered on self-service and automation. The manager will mentor and develop a high-performing team while ensuring exceptional service delivery. Additionally, the position involves overseeing daily operations and promoting the adoption of AI and automation tools.

• Bachelor’s degree in engineering, Computer Science, Information Technology, Business or comparable experience.
• At least 5 years of hands-on work experience in supporting and leading teams in a technical environment.
• Excellent leadership and team management skills with a focus on driving efficiency and operational excellence.
• Solid understanding of dashboard and reporting tools, with the ability to visualize complex data into actionable insights.
• Proficient in English.

• Lead, mentor, and develop a high-performing team, fostering a culture of innovation, collaboration, and continuous improvement.
• Champion automation and self-service tools to empower teams and end users to resolve common issues independently.
• Oversee daily operations for the teams to ensure seamless service delivery, adherence to SLAs, and optimized processes.
• Manage the IT Asset Management process, ensuring accurate inventory and optimal resource utilization.
• Interface with vendors as necessary to handle the purchase of hardware, software or services.