The Custody Service Lead Analyst, Vice President, is a senior-level position at Citi's Investor Services, focusing on client resolution and support for Global and Local Custody clients. This role involves managing complex queries and ensuring high-quality customer service in areas such as Transaction Management, Cash/FX, and Asset Servicing. The analyst will work closely with the Customer Service team to enhance client service experiences and operational efficiencies. The position requires a strong understanding of Custody operations and the ability to lead initiatives in a fast-paced environment.

• 6-10 years of experience in global financial institutions, within Custody operations.
• Demonstrated experience working as part of an effective and diverse team across a global footprint.
• Strong understanding of end-to-end operations processes and products of the Custody Business.
• Experience with fraud mitigation and risk management.
• Demonstrated ability to lead, drive results, and implement change in a rapidly changing environment.
• Proven problem-solving, organizational, and analytical skills.
• Proven crisis management and communication skills.

• Develop and exercise business plans, policies, and procedures to improve efficiencies.
• Manage a specific product or process within the Custody Business infrastructure.
• Analyze Custody operational flows for potential risks and ensure operational execution.
• Oversee complex analyses to identify authentication strategy gaps and develop innovative solutions.
• Ensure an appropriate balance between fraud risk, operational cost, and customer experience.
• Update the Manager Control Assessment process to capture all risks related to Client Operations.
• Assess risk when business decisions are made, ensuring compliance with applicable laws and regulations.

• Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.