The Customer Service Engineer (CSE) role at KLA focuses on providing exceptional service support for advanced KLA products, primarily in Boise, ID. The CSE is responsible for troubleshooting, diagnosing, and repairing complex capital equipment at customer sites, ensuring high customer satisfaction. This position requires strong communication skills and the ability to work effectively under pressure. The CSE will collaborate with various teams to maintain equipment performance and assist in training less experienced engineers.

• Bachelor's Level Degree and related work experience of 2 years
• Good troubleshooting skills and proficiency in working on electro-mechanical equipment
• Understanding of and ability to troubleshoot problems in software and electronics
• Good interpersonal and communication skills in understanding customer needs
• Ability to work under pressure and stringent timelines

• Provide customer service support for a variety of advanced KLA products.
• Maintain excellent working relationships with customers and internal teams.
• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems at customer sites.
• Maintain Preventive Maintenance schedule on KLA tools at customer sites.
• Repair and update equipment at customer sites, including complex system-level problems.
• Prepare Field Service Reports on customer support activity.
• Cross-train and assist other field service engineers as needed.
• Provide first level Applications support and guidance to Installation Engineers.
• Manage individual inventory account and assist in preparing customer quotes.
• Conduct customer orientation and technical training on equipment maintenance.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.