The Customer Support Engineer (CSE) is responsible for repairing, troubleshooting, diagnosing, and updating complex capital equipment at customer sites. This role is part of the KLA Services team, which focuses on maintaining high performance and productivity of products through various services. The CSE ensures customer satisfaction by managing equipment quality and minimizing downtime. This position requires independent work with occasional guidance from management, and involves significant interaction with customers.

• Bachelor's or associates level degree or related work experience of 2 years

• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer site.
• Ensure equipment enhances customer production.
• Repair and modify equipment at customer facility.
• Prepare field service reports on customer support activity and provide documentation on recurring issues.
• Prepare quotes for customers based on labor, travel expenses, and parts needed.
• Cross train and assist other field service engineers as appropriate.
• Contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.