The Analyst, Customer Engagement & Innovation role at GEICO focuses on driving customer-focused insights and operational excellence. The team is dedicated to modernizing business processes and optimizing customer journeys through data analysis and innovative solutions. This position requires strong analytical skills and the ability to translate complex data into actionable recommendations. The successful candidate will work collaboratively with cross-functional partners to enhance customer experience and improve efficiency.

• Experience working as an Analyst or in a similar analytical role within an insurance organization.
• Strong organizational, time management, and prioritization skills.
• Demonstrated ability to solve business problems and produce high-quality work products.
• Ability to work effectively both independently and within a team environment.
• Strong multitasking and organizational skills.
• Ability to learn and apply large amounts of technical and procedural information.
• Strong verbal and written communication skills.
• 5+ years of relevant work experience preferred.
• Advanced proficiency with Power BI, SharePoint, Microsoft Excel, and Microsoft Office Suite.

• Query databases and extract requested data and information.
• Partner with the Customer Experience team to support strategic goals and business objectives.
• Participate in process improvement initiatives and identify opportunities to streamline operations through automation and innovation.
• Analyze business performance results and prepare summaries and insights for leadership.
• Prioritize, monitor, and manage multiple requests and projects while meeting deadlines.
• Monitor customer and operational trends and regularly communicate findings to Customer Experience leadership.
• Develop, maintain, and enhance reports, dashboards, and analytical tools that support operational and management objectives.