The Technical Support Engineer at NVIDIA will focus on supporting Slurm, a critical workload manager used in AI and high-performance computing environments. This role involves diagnosing complex issues and providing solutions to customers running production clusters. The engineer will work closely with a dedicated team to ensure reliable and efficient operations. A strong background in Slurm and Linux systems is essential for success in this position.

• BS degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 5+ years of hands-on experience administering and supporting Slurm in production HPC or AI environments.
• Expert-level understanding of Slurm architecture, daemons, configuration, scheduling behavior, accounting, resource management, and failure modes.
• In-depth Linux system-administration experience, including systemd, cgroups, authentication, networking, and database-backed services.
• Strong analytical and research skills with proficiency in distinguishing Slurm defects from configuration, integration, infrastructure, and workload problems.
• Excellent written and verbal communication skills.

• Own Slurm support cases from initial investigation through resolution for customers running production AI and HPC clusters.
• Diagnose complex problems involving slurmctld, slurmd, slurmdbd, job scheduling, node management, resource allocation, accounting, authentication, and high availability.
• Solve Slurm configuration and policy features, including partitions, reservations, priorities, fair-share, quality of service, backfill, preemption, GRES/TRES, cgroups, and job constraints.
• Investigate performance, reliability, and scalability issues using logs, diagnostic data, configuration analysis, reproductions, and source-level debugging.
• Isolate problems across Slurm and its surrounding dependencies, including Linux, MUNGE, databases, networking, parallel storage, containers, GPUs, and cluster-management systems.
• Advise customers on Slurm configuration, upgrades, operational practices, managing system resources, and safe recovery from production incidents.
• Collaborate with engineering teams by producing clear technical descriptions, reproducible test cases, and well-supported defect reports.
• Develop guides, knowledge-base articles, diagnostic tools, and internal training that strengthen Slurm expertise across the support organization.

• Employees at NVIDIA are often offered comprehensive, day-one benefits—including medical, dental, and vision coverage with HSA support, life and disability insurance, an Employee Assistance Program, and a 401(k) with auto-enrollment. Many roles also have generous time off and holidays, donation matching (up to $10,000), and a wide menu of extras like FSAs, commuter benefits, legal and identity-theft protection, pet insurance, and wellness discounts. Optional programs can include student-loan and home-purchase support, plus family care resources and expert medical services.