KLA is seeking a Product Support Engineer to facilitate the deployment and operational readiness of remote application solutions in customer environments. This role is customer-facing and requires strong expertise in deployment engineering and infrastructure troubleshooting. The engineer will collaborate with customer IT, security, and internal engineering teams to ensure secure and reliable implementations. The position emphasizes enhancing employee productivity through effective technology integration.

• Strong customer-facing communication skills with the ability to engage directly with customer technical stakeholders.
• Strong understanding of REST APIs and system integration concepts.
• Good knowledge of databases, backend system interactions, schema concepts, queries, troubleshooting, and data flow validation.
• Good understanding of networking fundamentals, including TCP/IP, routing, ports, VPN concepts, and enterprise connectivity.
• Experience or strong working knowledge of firewall rules, ACLs, and secure network access models.
• Ability to troubleshoot complex issues across application, infrastructure, and network domains.
• Strong verbal and written communication skills for global cross-functional collaboration.
• Ability to work independently in complex deployment environments while managing multiple stakeholders.

• Lead end-to-end implementation activities for Remote Application Product deployments, including site preparation, environment validation, technical integration, testing, go-live coordination, and post-deployment stabilization.
• Partner with customer/Internal IT, security, and tool-management teams to align infrastructure readiness, configuration requirements, security controls, and deployment dependencies.
• Support customer-hosted deployment environments involving VM setup, VPN tunnel configuration, authentication and authorization setup, and customer approval workflows.
• Troubleshoot issues across application, infrastructure, and network layers, including connectivity, site readiness, testing blockers, and operational escalations.
• Support customer environment integration involving firewall policies, routing, DMZ placement, certificates, security considerations, and secure access controls.
• Enable enterprise integration requirements such as LDAP, Active Directory, Kerberos, NTLM, SMTP, SSO, certificate management, and audit or reporting workflows.
• Coordinate with internal engineering, cyber, product development, and support teams on new installations, troubleshooting, bug fixes, upgrades, training, documentation, and escalations.
• Work with geographically distributed teams and support customer deployments across global regions and time zones.
• Improve deployment readiness by enhancing documentation, testing coordination, onboarding workflows, customer handoffs, and gap identification.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.