As an IT Support Engineer II at Amazon, you will leverage your technical expertise to support and enhance technology solutions across various sites. This role involves managing large projects with minimal guidance and resolving customer issues during critical times. You will be part of a team that values ownership and continuous improvement, while also expanding your knowledge in software design and AWS technologies. The position requires a proactive approach to troubleshooting and collaboration with internal teams and vendors.

• 4+ years of networking experience including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 3+ years of experience with Windows Server technologies such as AD, DFS, Print Services, and SCCM.
• 4+ years of technical support experience in a corporate setting.
• 4+ years of support experience with Windows, Mac, or Linux operating systems.
• Bachelor's degree in IT, computer science, or a related field.
• Possess and maintain a current, valid Driver License.
• 3+ years of experience supporting a Windows server environment.
• Experience supporting video conference and teleconference equipment.
• Strong troubleshooting skills for complex systems.

• Troubleshoot difficult IT problems without standard operating procedures.
• Plan and coordinate change management processes.
• Collaborate with internal teams or vendors to execute projects.
• Lead continuous improvement efforts within the team.
• Audit the quality of work performed and provide constructive feedback.
• Automate manual tasks and create or improve tools for team efficiency.
• Serve as the first point of escalation for technical issues.
• Participate in the hiring, training, and development of team members.
• Support customers from multiple buildings and remote locations.
• Travel within the local or regional area to provide customer support.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.