The ServiceNow IT Service Management (ITSM) Manager role at EY focuses on leading ServiceNow Transformation teams to deliver innovative solutions for clients. This position involves managing complex technical initiatives and fostering client relationships while developing team leadership skills. The role requires interaction with business stakeholders to evaluate and analyze business requirements, translating them into technical specifications. Candidates will have opportunities to showcase their problem-solving abilities and contribute to the growth of the consulting practice.

• A bachelor's degree in Computer Science, Information Systems Management, Engineering or a similar discipline.
• Typically, no less than 4 - 6 years of relevant ServiceNow ITSM project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of one ServiceNow certification such as Certified Implementation Specialist – IT Service Management.
• 5+ years of Big 4 or equivalent consulting experience.

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.
• Manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources.
• Provide guidance and industry-leading practice expertise for ServiceNow ITSM process implementations.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.