The ServiceNow HR Service Delivery (HRSD) Manager at EY will lead transformation teams in a rapidly growing area of the business, focusing on providing clients with innovative solutions to complex challenges. This role involves interacting with business stakeholders to evaluate models and processes, translating business requirements into technical specifications. The manager will also mentor a multi-disciplinary team while building and maintaining client relationships. This position requires regular travel to meet client needs and offers opportunities for professional growth in consulting and team leadership.

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
• 5+ years of Big 4 or equivalent consulting experience.

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.
• Manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources.
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.