The IT Business Senior Analyst is an intermediate-level position that serves as a bridge between business users and technologists. The role focuses on enhancing business performance through continuous exploration and investigation of various measures. The analyst will support system changes from requirements to implementation while ensuring effective communication between business leaders and IT. This position requires a proactive approach to problem-solving and risk assessment in the context of technology applications.

• 5-8 years of relevant experience
• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
• Proven interpersonal, data analysis, diplomatic, management and prioritization skills
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to manage multiple activities and build/develop working relationships
• Proven self-motivation to take initiative and master new tasks quickly
• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
• Bachelor's degree/University degree or equivalent experience

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT.
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions.
• Support system change processes from requirements through implementation and provide input based on analysis of information.
• Consult with business clients to determine system functional specifications and provides user and operational support.
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment.
• Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives.
• Operate with a limited level of direct supervision and exercise independence of judgement and autonomy.
• Act as SME to senior stakeholders and/or other team members.

• Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.