The FX application support group at Citi provides essential technical and business support for the Forex trading business, focusing on G10 FX and FX Derivative products. This role involves close collaboration with global teams to ensure continuous application coverage and support for critical trading systems. The position requires providing user support throughout the FX trade life cycle and participating in application releases and disaster recovery testing. Team members are expected to maintain technical documentation and facilitate communication between users and internal technology groups.

• Working knowledge of Oracle SQL/Sybase, able to build ad hoc SQL queries.
• Working knowledge of UNIX (Solaris/Linux), able to navigate the system and write shell scripting.
• Working knowledge of Python scripting.
• Demonstrable track record of hands-on application support experience in a global markets related business.
• Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques.
• Strong analytical skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work under stress and time constraints.

• Provide user support for mission critical trading systems used by trading desks and operations.
• Support all aspects of FX trade life cycle flows including position matching, pricing, client connectivity, trade executions, settlements, back office and regulatory reporting flows.
• Perform start of day checks and continuous monitoring of the application and underlying infrastructure.
• Raise problems to appropriate technology and business teams while adhering to Service Level Agreements.
• Build and maintain technical support documentation.
• Act as a liaison between users/traders and internal technology groups.
• Participate in application releases, from development, testing, and deployment into production.
• Perform post release checkouts after application releases and infrastructure updates.
• Take active involvement in and ownership of Support Project items covering Stability, Efficiency, and Effectiveness initiatives.
• Cooperate with Development colleagues to prioritize bug fixes and support tooling requirements.
• Ensure all production issues are logged and updated as per Support team policies and procedures.
• Effectively share information with other support team members and with other technology teams.

• Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.