NVIDIA is seeking a hands-on engineering leader to develop the Global Customer Engineering for Internal EDA Infrastructure. This role involves managing a globally distributed team that supports EDA infrastructure and overseeing the Kubernetes platform team. The focus is on building a world-class customer engineering organization while ensuring operational excellence and automation. The ideal candidate will drive improvements in support efficiency and lead the evolution of AI support systems.

• 12+ overall years building and leading engineering support organizations, spanning reactive and proactive customer engineering.
• 5+ years of experience leading a globally distributed organization, including developing managers and leaders.
• Proven ability to influence technical roadmaps by turning support trends into engineering requirements that actually ship.
• Deep technical familiarity with Kubernetes, EDA workloads, job schedulers, and AI/LLM infrastructure foundations.
• Track record of leveraging automation and AI/ML to improve support efficiency and drive ticket volume down.
• Exceptional communication skills - credible with individual engineers and executive leadership in the same day.
• A Bachelor’s degree in a relevant engineering field or equivalent experience.

• Build and develop leaders running a globally distributed team of customer-facing engineers.
• Run the Kubernetes platform team as a first-class customer engineering service.
• Own the evolution of the AI support agent from FAQ bot to a system that resolves real issues.
• Define and defend SLOs for operational performance and win stakeholder buy-in.
• Drive deep support and continuous improvement across EDA job schedulers and Kubernetes platforms.

• Employees at NVIDIA are often offered comprehensive, day-one benefits—including medical, dental, and vision coverage with HSA support, life and disability insurance, an Employee Assistance Program, and a 401(k) with auto-enrollment. Many roles also have generous time off and holidays, donation matching (up to $10,000), and a wide menu of extras like FSAs, commuter benefits, legal and identity-theft protection, pet insurance, and wellness discounts. Optional programs can include student-loan and home-purchase support, plus family care resources and expert medical services.