Fidelity is seeking a hands-on professional to develop a modern Workforce Management platform focused on optimizing contact center scheduling. The role involves building a constraint-solver foundation using OR-Tools/CP-SAT to enhance workforce planning and resource allocation. The ideal candidate will work closely with engineering teams to integrate optimization models and ensure operational usability of generated schedules. This position requires a strong background in operations research and experience with large-scale optimization problems.

• Bachelor's or master's degree in operations research, Mathematics, Computer Science, or a related field.
• 5+ years of experience in applying operations research techniques to real-world problems.
• Hands-on production experience with OR-Tools, CP-SAT, or a comparable constraint-programming/mixed-integer-programming solver.
• Strong foundation in linear programming, integer programming, or stochastic optimization.
• Proficiency in Java, Python, or C++.
• Experience with cloud platforms such as AWS, GCP, or Azure.
• Experience working with large datasets and solving large scale optimization problems.
• Direct experience modeling and solving workforce or resource scheduling problems.
• Working knowledge of the WFM domain.

• Research, design, and develop optimization models for contact center workforce planning, scheduling, and resource allocation.
• Design and implement the schedule optimization engine using OR-Tools/CP-SAT.
• Own the constraint model end to end by formalizing business rules into a solvable, maintainable model.
• Build the production-grade solver as a service within the WFM platform that meets latency targets.
• Define and validate schedule quality metrics and instrument the service for production monitoring.
• Build and execute tests and validation of optimization algorithms to ensure performance and accuracy.
• Collaborate with architects and engineering teams to integrate optimization models into the workforce management platform.
• Effectively communicate and present findings, methodologies, and results to stakeholders.
• Partner with workforce-planning and real-time-analyst stakeholders to validate generated schedules.

• Fidelity offers competitive compensation, annual bonuses, retirement contributions, comprehensive healthcare coverage, parental leave, tuition assistance, wellness programs, and extensive professional development opportunities.