The ServiceNow - Enterprise Service Management Transformation Senior Manager role at EY involves leading transformation teams in a client-facing capacity. This position focuses on managing technology transformation projects that align with organizational strategies while ensuring quality and risk management. The role offers opportunities to develop consulting, technical, and leadership skills, as well as to build strong client relationships. The successful candidate will play a pivotal role in delivering complex solutions and managing client engagements effectively.

• Bachelor’s degree required; Master’s degree preferred.
• Typically, no less than 5 - 7 years of relevant experience in ServiceNow implementation.
• 5 - 7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 ServiceNow certifications from specified areas.

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics effectively.
• Act as an engagement manager across all aspects of ServiceNow ESM/GBS engagements and solution delivery.
• Provide guidance and industry-leading practice expertise for ServiceNow service management implementations.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.