The role involves working as a Technical Support Engineer (TSE) within the KLA Services team, which focuses on maximizing the value of KLA assets through expert service and support. TSEs are responsible for addressing ongoing technical issues with KLA equipment that field teams could not resolve. This position requires in-depth system knowledge and collaboration with specialists to develop effective solutions. The goal is to ensure customer satisfaction by restoring equipment functionality and documenting technical findings.

• Master's Level Degree and 0 years related work experience or Bachelor's Level Degree with 2 years of related work experience.
• Hands-on experience in hardware and software integration, testing, and troubleshooting in semiconductor wafer FILM and CD metrology systems.
• Excellent data analytical and diagnostic skills.
• Good presentation and communication skills.
• Proficient with all Windows Office suite applications such as Excel, PowerPoint, and Power BI.
• Strong project management skills are a plus.

• Respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.
• Exercise judgment within broadly defined practices and policies to select methods and techniques for achieving results.
• Collaborate with specialists and other teams to craft an optimized plan of action to resolve technical issues.
• Document troubleshooting processes and technical findings to generate service reports and presentations.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.