The Technical Support Engineer role at Amazon Robotics focuses on solving complex technical issues for customers in robotic fulfillment centers. The team provides 24x7 mission-critical support and aims to enhance the user experience through effective problem-solving and collaboration. Candidates should be adept at managing high-impact situations and driving continuous improvement in technical processes. This position requires a blend of technical expertise and customer service skills.

• 4+ years of software development or technical support experience
• Experience scripting in modern programming languages
• Experience troubleshooting and debugging technical systems
• Knowledge of distributed applications and enterprise applications
• Knowledge of UNIX/Linux operating systems
• Experience analyzing and troubleshooting RESTful web API calls

• Perform complex diagnostics and resolution of critical robotic system issues through advanced data and AI analysis.
• Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.
• Lead high-severity incident response by orchestrating cross-functional collaboration across technical teams.
• Drive continuous improvement through the development of technical documentation and knowledge base articles.
• Create and optimize automated workflows to enhance team efficiency and robotic system performance.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.