The Customer Quality Engineer at Qualcomm Technologies, Inc. serves as the primary quality interface between customers and internal engineering teams for ASIC products. This role focuses on managing customer quality issues, leading investigations, and driving corrective actions to enhance product quality throughout the ASIC lifecycle. The ideal candidate will possess strong semiconductor technical expertise and excellent customer engagement skills. This position requires collaboration with various engineering teams to improve product robustness and address quality risks proactively.

• Bachelor's Degree in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or a related field.
• Bachelor's degree in Electrical Engineering, Computer Engineering, Materials Science, or a related technical discipline is preferred.
• 2+ years of experience in semiconductor quality, product engineering, customer quality, reliability, failure analysis, or manufacturing engineering.
• Strong understanding of ASIC product development and manufacturing processes.
• Experience managing customer escalations and quality-related issues.
• Knowledge of semiconductor failure analysis techniques and methodologies.
• Experience leading root-cause analysis and corrective action activities.
• Strong written and verbal communication skills with customer-facing experience.

• Act as the primary quality contact for customers on ASIC product quality matters.
• Build trusted relationships with customer engineering, quality, and operations teams.
• Communicate quality status, investigation results, and corrective action plans in a clear and timely manner.
• Support customer audits, quality reviews, and escalation management.
• Own the end-to-end RMA process for returned ASIC devices.
• Coordinate failure analysis activities with internal labs and external partners.
• Lead investigations to determine the root cause of customer-reported failures.
• Track and report RMA trends, failure mechanisms, and recurring issues.
• Drive timely closure of customer returns and corrective action commitments.
• Facilitate cross-functional root-cause investigations involving various engineering teams.
• Lead structured problem-solving methodologies such as 8D and CAPA.
• Ensure corrective and preventive actions are implemented and verified for effectiveness.
• Provide customer quality feedback into ASIC development programs.
• Participate in design reviews and development milestones to proactively address quality risks.
• Work with engineering teams to reduce defect escapes and improve product robustness.
• Drive lessons learned from field issues into future product development cycles.
• Monitor and report customer quality KPIs including RMA rates and customer satisfaction metrics.
• Present quality performance and risk assessments to management and customers.
• Partner with foundries, OSATs, test houses, and manufacturing teams during quality investigations.
• Support containment actions and disposition decisions.
• Drive continuous improvement initiatives to improve product quality, reliability, and customer experience.

• Qualcomm offers competitive compensation, annual bonuses, stock programs, comprehensive healthcare coverage, retirement plans, wellness programs, parental leave, flexible work options, and professional development opportunities.