The role focuses on modernizing CitiDirect’s Payment flow, particularly the validation layer for payments. The ideal candidate will bridge communication between technology and business partners, driving change and innovation within the team. This position offers the opportunity to lead scrum teams and experiment with AI tooling to enhance requirement gathering and testing frameworks. The candidate will also oversee project delivery and ensure effective collaboration among various stakeholders.

• 10+ years of product ownership, business analysis, project management, or quality assurance experience in the financial industry.
• Extensive experience with JIRA and program tracking methodologies.
• Proven track record of leading successful software projects and mentoring team members.
• Excellent problem-solving skills and ability to navigate complex program challenges.
• Strong communication skills with the ability to understand technical concepts and guide discussions with both technical and non-technical partners.

• Provide project leadership and mentorship to scrum teams within CitiDirect Payments.
• Provide leadership for testing within CitiDirect Payments and partner with the end-to-end testing team to ensure clean deliveries.
• Actively participate in requirements gathering and documentation of dependent teams.
• Lead the planning and execution of major development initiatives and projects.
• Oversee JIRA quality in partnership with Product Owners and ensure proper dates and hygiene are being followed.
• Drive the adoption of new tracking methods and the use of AI to better capture requirements.
• Review options with AI to automate turning JIRA user stories into test cases.
• Ensure dashboards are up to date for product meetings and manage escalations early in the development process.
• Manage scrum masters to ensure clear discussions with development teams and the ingestion of fully groomed JIRAs.
• Partner with QA leads to define the scope of the automation framework.
• Foster a culture of innovation, continuous learning, and knowledge sharing within the team.

• Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.