The Associate Experience team at Amazon is looking for a Software Development Engineer to innovate customer service solutions using AI technologies. This role focuses on enhancing the experience of Customer Service Associates (CSAs) and improving customer interactions. The engineer will work closely with cross-functional teams to deliver impactful software solutions while mentoring junior engineers. This position offers the opportunity to shape the future of customer service through technology.

• 3+ years of non-internship professional software development experience
• 1+ years of non-internship design or architecture experience of new and existing systems
• Experience programming with at least one software programming language
• 3+ years of full software development life cycle experience, including coding standards and operations
• Experience programming with at least one modern language such as Java, C++, or C#
• Bachelor's degree in computer science or equivalent

• Design and develop software solutions that enable Amazon's Customer Service Associates to deliver exceptional customer experiences.
• Contribute significantly to the full software development lifecycle, including scoping, design, coding, testing, deployment, and maintenance.
• Create and optimize AI-powered solutions that detect and resolve customer issues.
• Collaborate closely with stakeholders across product, UX, and operations teams to understand business and customer value.
• Mentor junior engineers and contribute to technical roadmaps that balance new feature development with operational improvements.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.