The NVIDIA Experience (NVEX) Solutions Engineering team is seeking a solution engineer with expertise in customer support for NVIDIA's GPU accelerated platforms. The role involves applying AI technologies to address customer issues and enhance their experience with products like DGX, HGX, and MGX. The engineer will work closely with customers to troubleshoot hardware platform issues and AI/ML workloads in large datacenters. Strong analytical and interpersonal skills are essential for success in this position.

• Minimum of a BS in Computer Engineering, Electrical Engineering, or equivalent experience.
• 5+ years of engineering experience with multi-GPU platforms.
• Strong system software expertise including firmware, BIOS, kernel, driver, and operating system.
• Solid understanding of Linux and the ability to troubleshoot and optimize Linux environments for AI/ML workloads.
• Experience with containerized solutions such as Docker, Kubernetes, and/or Slurm.
• Professional-level communication skills and the ability to adjust communication to the audience's technical level.
• Proficient in C/C++ programming of platform OS, firmware, BIOS, kernel, and drivers.
• Proficient in Python programming with the ability to build custom tools.

• Provide direct support to NVIDIA Enterprise customers to resolve or advance customer issues.
• Work with engineering teams on customer issues, providing logs, reproduction, and other triage information.
• Apply AI to create or update products and support tools.
• Take ownership and drive customer issues from inception to resolution.
• Document customer interactions to enhance the knowledge base.
• Apply agentic AI skills to solve customer issues and aid in software development.
• Occasionally work on weekends and holidays to support customers.

• Employees at NVIDIA are often offered comprehensive, day-one benefits—including medical, dental, and vision coverage with HSA support, life and disability insurance, an Employee Assistance Program, and a 401(k) with auto-enrollment. Many roles also have generous time off and holidays, donation matching (up to $10,000), and a wide menu of extras like FSAs, commuter benefits, legal and identity-theft protection, pet insurance, and wellness discounts. Optional programs can include student-loan and home-purchase support, plus family care resources and expert medical services.