As an IT Support Engineer I at Amazon, you will play a crucial role in providing high-quality technical support for computer hardware, operating systems, and enterprise application software. You will be part of the Operations Technology Solutions team, ensuring that IT infrastructure remains operational and efficient across various sites. This position requires self-motivated individuals who can troubleshoot and solve problems while managing local technical projects. You will also interact with management and staff to enhance IT solutions and support customers in a defined geographical area.

• 1+ years of experience with Windows Server technologies such as AD, DFS, Print Services, and SCCM.
• 2+ years of troubleshooting experience in a multi-user high availability environment.
• 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation.
• 1+ years of experience in IT client, server, and network service delivery.
• 2+ years of networking experience including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 2+ years of experience supporting corporate Windows, Mac, or Linux operating systems.
• 2+ years of experience maintaining a corporate network environment.
• High school diploma or equivalent.
• Possess and maintain a current, valid Driver License.
• 2+ years of computer networking experience.
• Experience supporting video conference and teleconference equipment.

• Perform network engineering and troubleshooting, data cabling, and systems administration in various software and hardware environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Manage local technical projects effectively.
• Maintain or create policies, procedures, and processes.
• Identify root causes of operational issues and process inefficiencies.
• Support customers from multiple buildings in the area as well as remote customers.
• Travel within your local or regional area to support customers.
• Move up to 49lbs and stand or walk during shifts lasting up to 12 hours.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.