This role is part of the AWS Applied AI Solutions organization, focusing on delivering intuitive technology solutions to help businesses manage operations. The ideal candidate will be a passionate operations engineer with a strong technical background, capable of leading a team to solve complex challenges. The team values diverse experiences and promotes a culture of inclusion and continuous learning. Candidates will work in an agile environment, supporting critical infrastructure services for global customers.

• 1+ years of software development or technical support experience
• Experience troubleshooting and debugging technical systems
• Experience working with networking fundamentals or Internet protocols such as TCP/IP, UDP, SSL, DNS, HTTP/S
• Bachelor's degree in computer science, engineering, information technology, or a related technical field
• Experience in a DevOps team or as a Systems Administrator
• Programming/scripting experience with Ruby, Bash, and PowerShell
• Experience with virtualization technologies such as Hypervisors, VMware, or Xen
• Experience managing full 3-tier architecture

• Troubleshoot and solve challenging operational issues in a complex enterprise environment.
• Support fleets of server instances interacting with multiple services across several AWS regions.
• Work directly with technical teams from AWS enterprise, customers, and partners to provide unique solutions.
• Build and maintain CloudFormation templates and scripts to automate and deploy AWS resources.
• Collaborate to build utilities and tools for internal use that enable safe and efficient operations.
• Provide the voice of the customer to internal AWS teams based on experiences.
• Drive customer communication during critical events.
• Create tutorials, how-to videos, and technical articles for the AWS customer community.
• Work on critical, highly complex customer incidents that span multiple AWS services.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.