The Engineering Manager for Applied AI in Cloud Support Intelligence at Google will lead a team focused on building production AI agent systems. This role is crucial in driving the transformation of Google Cloud into an AI-first support ecosystem. The team aims to deliver frictionless, agentic support at scale, enhancing customer interactions through advanced AI solutions. The position involves setting technical direction and ensuring the quality of applied AI systems that impact millions of users worldwide.

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in software development.
• Experience in technical leadership, leading project teams, and setting technical direction.
• Experience in people management.

• Lead, grow, and develop a team of engineers building production AI agent systems for Google Cloud Support.
• Own a significant problem area within the CSP Intelligence charter.
• Set technical direction for multi-agent architecture, orchestration, tool/skill design, and evaluation.
• Drive measurable business outcomes such as self-service deflection rate and time-to-resolution.
• Build the quality bar for applied AI through systematic evaluations and safe rollout practices.

• Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.