As a Lead Technical Program Manager at Databricks, you will play a crucial role in the Forward Deployed Engineering team, focusing on enhancing customer outcomes in sectors such as Retail, Consumer Goods, Travel, Transportation, and Hospitality. Your technical expertise will guide complex customer engagements, ensuring successful project delivery and high customer satisfaction. You will collaborate with cross-functional teams to navigate technical challenges and make strategic decisions. This position emphasizes leadership, communication, and the ability to manage multiple projects effectively.

• A proven ability to stay current on technology trends and make sound technical decisions without being a hands-on coder.
• Experience managing large, complex engagements and mitigating unexpected technical challenges.
• Excellent communication, negotiation, and conflict resolution skills.
• A track record of influencing technical teams and effectively tailoring messages for different audiences.
• Experience with BI, data management, and big data technologies is preferred.

• Be responsible for the successful delivery of our most complex customer engagements by providing technical leadership and guidance to the implementation team.
• Guide technical teams through key architectural decisions, helping them navigate trade-offs between established and innovative approaches.
• Proactively identify and mitigate technical risks and dependencies that could impact project timelines and goals.
• Individually deliver on commitments by producing high-quality deliverables, status reports, program plans, and customer responses that require minimal rework.
• Effectively manage all aspects of a program, including scope, schedule, budget, risk, and resources, with a focus on technical complexity.
• Act as the primary point of escalation for customers regarding technical delivery issues and, as needed, escalate to other parts of Databricks for rapid resolution.
• Build trust and credibility with technical teams and stakeholders by clearly articulating Databricks’ vision and solutions and facilitating productive, goal-oriented meetings.