The Senior Program Manager-Field Repair role at Microsoft focuses on enhancing the customer experience for hardware repair support. This position is part of the Microsoft Devices Organization and involves managing the Authorized Service Provider (ASP) network. The role emphasizes partner engagement, performance management, and operational excellence. The successful candidate will drive initiatives to optimize field repair processes and strengthen partner relationships.

• Master's Degree in Engineering, Industrial Engineering, Supply Chain Management, Business, Operations Management, Supply Chain Analytics or related field AND 3+ years of experience in relevant areas.
• OR Bachelor's Degree in a related field AND 4+ years of experience in relevant areas.
• Demonstrated success in Program Management, Data Analysis, Detail Orientation, Communication, Problem Solving, and Decision Making.

• Support the Authorized Service Provider (ASP) network by managing partner relationships.
• Connect with partners to identify and address operational or repair issues.
• Monitor repair performance through data and metrics.
• Manage financial results and alignment to expectations and goals.
• Identify opportunities to drive device sales or increase field repair volume.
• Drive initiatives to gather, identify, and prioritize key field repair program initiatives.
• Design solutions and implement projects in collaboration with stakeholders.

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.