The IT Business Lead Analyst role is a senior-level position focused on driving the analysis, design, enhancement, and implementation of application systems within the Authorization & Fraud domain for U.S. Consumer Credit Cards. This position serves as a key liaison between business and technology teams, ensuring that business needs are effectively translated into technical solutions. The ideal candidate will leverage their expertise in application development and systems analysis to manage a diverse portfolio of initiatives. The role requires strong leadership and stakeholder management skills to ensure successful project delivery and alignment with strategic business objectives.

• 6-10 years of experience in application development, systems analysis, technical business analysis, or related technology disciplines.
• Strong application development and engineering background with the ability to understand, evaluate, and influence technical architectures and solution designs.
• Proven experience gathering, documenting, and managing complex business, functional, and technical requirements.
• Extensive experience analyzing systems, business processes, data models, workflows, and integrations.
• Demonstrated ability to successfully lead and deliver complex technology initiatives in a fast-paced environment.
• Subject Matter Expert (SME) in one or more areas of application development, systems analysis, or technology solution delivery.
• Strong understanding of Software Development Life Cycle (SDLC), Agile methodologies, and modern technology delivery practices.
• Excellent analytical, problem-solving, and critical-thinking capabilities.
• Strong leadership, stakeholder management, facilitation, and project coordination skills.
• Exceptional written and verbal communication skills, with the ability to effectively communicate across technical and non-technical audiences.
• Experience within financial services, credit card, acquisitions, risk, or customer lifecycle management domains is preferred.
• Bachelor's degree or equivalent combination of education and relevant experience required.
• Master's degree preferred.

• Partner with business stakeholders, product owners, architects, developers, and technology leadership to align business objectives with technology solutions.
• Lead the elicitation, analysis, documentation, and validation of complex business, functional, and technical requirements.
• Identify and drive system enhancements that support new products, regulatory requirements, process improvements, and strategic business initiatives.
• Analyze complex business processes, system workflows, data flows, and integration requirements to develop scalable and sustainable solutions.
• Serve as the primary liaison between business and technology teams, ensuring requirements are accurately translated into technical designs and implementation plans.
• Provide technical leadership and expertise in application development, systems analysis, and solution design while ensuring alignment with enterprise architecture standards and best practices.
• Contribute to and promote standards for development, testing, implementation, and production support processes.
• Lead and support application systems analysis efforts across cross-functional technology teams and multiple concurrent initiatives.
• Resolve complex, high-impact issues through detailed analysis, sound judgment, and innovative problem-solving.
• Manage project priorities, dependencies, risks, and stakeholder expectations to support successful execution and delivery.
• Serve as a subject matter expert and trusted advisor, providing guidance and mentorship to analysts, developers, and project teams.
• Assess and proactively manage technology, operational, and business risks associated with project delivery.
• Ensure adherence to applicable policies, standards, regulatory requirements, and control frameworks.
• Demonstrate sound decision-making, transparency, and accountability while effectively escalating and managing risks, issues, and dependencies.

• Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.