As an ITS Support Engineer at Amazon, you will provide essential on-site technical support to corporate employees, ensuring their productivity remains uninterrupted. You will be a key resource for diagnosing and resolving hardware and software issues while mentoring peers and new team members. The role emphasizes collaboration with various teams and continuous improvement in IT services. Join a dynamic team that values innovation and inclusivity in delivering high-quality IT support.

• 1+ years of Windows Server technologies experience including AD, DFS, Print Services, and SCCM.
• 2+ years of troubleshooting experience in a multi-user high availability environment.
• 2+ years of PC repair, troubleshooting, deployment, and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• 2+ years of networking experience including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 2+ years of experience supporting corporate setting Windows, Mac, or Linux Operating systems.
• 2+ years of experience supporting and maintaining a corporate network environment.
• High school or equivalent diploma.
• 2+ years of computer networking experience.
• Experience supporting video conference and teleconference equipment.
• 1+ years of scripting language experience, or a Bachelor's degree in a related field.
• Experience navigating a knowledge base and following Standard Operating Procedures (SOPs).

• Deliver on-site, high quality, hands-on support diagnosing, troubleshooting, and resolving issues successfully.
• Provide on-call support for high severity incidents and act as an escalation point of contact for the team.
• Assist with activities to triage and escalate system or network outages to reduce downtime.
• Understand and execute change management activities in a high availability environment.
• Participate with partner teams and vendors on continuous improvement projects.
• Effectively manage and oversee IT asset inventories.
• Participate in hiring efforts, training, and developing peers and new team members as a mentor.
• Continuously expand skills and maintain knowledge of IT policies to provide technically accurate solutions.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.