The role is part of Apple's Global Network Services team, focusing on maintaining and upgrading the Data Center network infrastructure. The position requires collaboration with internal teams and external service providers to ensure operational excellence. Candidates should be comfortable in a dynamic environment and possess strong technical networking skills. The team values attention to detail and a customer-service focus in addressing business challenges.

• 2-4 years of experience in network troubleshooting
• Demonstrated excellence in interpersonal communication and customer service skills
• Understanding of BGP, overlay technologies and security policy handling
• Experience evaluating and managing outages to business critical infrastructure
• B.Sc. degree or equivalent experience
• Cisco CCNA/CCNP, Juniper JNCIA/JNCIP, or equivalent experience
• Experience with Cisco, Arista, Juniper or other vendors
• Strong understanding of IPv4 and IPv6
• Proficiency with Linux or other versions of UNIX
• Knowledge of configuration management and automation technologies such as Ansible, Salt, Chef and Python, Go, etc
• Experience working in large scale environments and with ITIL incident and problem management

• Provide operational support for Apple's Data Center network to address a wide variety of business challenges.
• Maintain and upgrade existing networks to current standards.
• Sustain operations and contribute to technical and procedural documentation.
• Coordinate and troubleshoot with internal and external partner teams.
• Maintain composure and customer-service focus in stressful and ambiguous situations.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.