The Customer Support Engineer (CSE) role at KLA focuses on providing exceptional customer service by troubleshooting, diagnosing, and repairing complex capital equipment at customer sites. The CSE is part of the KLA Services team, which aims to maximize the value of KLA assets through technical support and service. This position requires a blend of technical expertise and customer interaction to ensure operational quality and minimize downtime. The CSE will work independently while also collaborating with Installation Engineers and other field service engineers.

• Associates degree, military training or equivalent experience is required.
• Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems.
• Basic Semiconductor industry process knowledge is required.
• Microsoft Office suite proficiency is required.
• Good interpersonal and communication skills are necessary.

• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer sites.
• Ensure equipment enhances customer production and repair and modify equipment at customer facilities.
• Prepare quotes for customers based on labor, travel expenses incurred, and parts needed.
• Cross train and assist other field service engineers as appropriate.
• Prepare field service reports on customer support activity and provide documentation on recurring issues.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.