The Cloud Delivery & Governance team at Microsoft is focused on enhancing the reliability and security of Microsoft Defender services for customers in various cloud environments. This role involves collaborating with product engineering, Azure infrastructure, and service operations teams to improve service readiness and customer experience. The position emphasizes leading cross-functional technical programs and utilizing operational data to drive improvements. The ideal candidate will have a strong background in program management and a passion for operational excellence.

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• Proven experience leading complex, cross-functional technical programs in cloud, enterprise software, infrastructure, or service-operations environments.
• Working knowledge of cloud services, distributed systems, deployment and operational-readiness practices, service telemetry, or live-site operations.
• Experience using incident data, operational metrics, root-cause findings, or customer signals to identify recurring problems and drive measurable improvements.
• Practical technical fluency in one or more of data querying, telemetry analysis, scripting, workflow automation, dashboards, or engineering systems such as Azure DevOps, GitHub, Kusto, Power BI, or Grafana.
• Ability to turn ambiguous technical and operational problems into clear outcomes, plans, dependencies, decision points, and success measures.
• Demonstrated ability to partner with engineering, infrastructure, security, and operations teams to improve service reliability, readiness, and customer experience.
• Clear written and verbal communication skills, including the ability to explain technical risks, tradeoffs, and progress to both engineering teams and senior leaders.

• Lead cross-functional technical programs that improve the operational readiness, reliability, and delivery performance of Microsoft security services across global, sovereign, and regulated cloud environments.
• Own program outcomes from problem definition through delivery: set success measures, milestones, dependencies, decision points, and accountability across engineering, infrastructure, operations, security, and regional teams.
• Lead readiness and live-site improvement programs that identify service risks before launch, strengthen operational controls, and close gaps that affect customer experience, availability, supportability, or compliance.
• Use incident trends, service telemetry, post-incident findings, and operational data to identify recurring failure patterns and prioritize corrective engineering and process work.
• Partner with engineering teams to simplify manual or error-prone operational processes through automation, tooling, clearer runbooks, and measurable operating practices.
• Establish execution rhythms that turn risks and incident learnings into owned actions, timely decisions, and visible progress for technical teams and senior leaders.

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.