The WAF & Internet Ingress and Edge Manager at EY is responsible for leading operational service delivery for enterprise application protection, load balancing, ingress, traffic management, and edge connectivity services. This role involves service ownership, operational governance, and resource leadership while ensuring the security and performance of critical applications. The manager will coordinate with various teams to maintain reliable services and drive continuous improvement initiatives. This position requires a blend of technical expertise and leadership skills to guide engineers and manage complex operational challenges.

• Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent experience preferred.
• 8+ years of experience in WAF, application delivery, load balancing, cloud networking, edge security, infrastructure operations, or related technical disciplines.
• 3+ years of experience leading technical teams, service delivery, operations, or platform management.
• Experience managing business-critical production services using formal incident, change, problem, and lifecycle management practices.
• Strong customer engagement, leadership, communication, risk management, troubleshooting, and decision-making skills.

• Own end-to-end operational delivery for WAF and Internet Ingress & Edge services.
• Establish service priorities, operating rhythms, ownership boundaries, escalation paths, and performance expectations.
• Lead, coach, and develop WAF and Internet Ingress & Edge engineers across senior and staff levels.
• Own service metrics, SLA and KPI performance, operational reporting, risk tracking, backlog health, and improvement actions.
• Serve as an operational escalation point for significant availability, security, performance, or application delivery issues.
• Own lifecycle planning across WAF, CDN, bot and DDoS capabilities, AWS ALB/NLB, AVI, Azure ingress, DNS, certificates, and associated automation.
• Govern application onboarding, protection, service exposure, traffic management, and operational acceptance processes.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.