The Manager, Engineering Operations at GEICO will lead the Technical Support team that services over 35,000 associates across the U.S. This role emphasizes an engineering mindset focused on self-service and automation to enhance efficiency and innovation. The manager will mentor a high-performing team while ensuring exceptional service delivery and adherence to operational standards. The position requires a proactive approach to problem-solving and the ability to manage multiple priorities in a fast-paced environment.

• Bachelor’s degree in engineering, Computer Science, Information Technology, Business or comparable experience.
• At least 5 years of hands-on work experience in supporting and leading teams in a technical environment.
• Excellent leadership and team management skills with a focus on driving efficiency and operational excellence.
• Solid understanding of dashboard and reporting tools, with the ability to visualize complex data into actionable insights.
• Proven ability to operate in high pressure situations handling multiple competing priorities.

• Lead, mentor, and develop a high-performing team, fostering a culture of innovation and continuous improvement.
• Oversee daily operations for the teams to ensure seamless service delivery and adherence to SLAs.
• Champion automation and self-service tools to empower teams and end users to resolve common issues independently.
• Manage work schedules, monitor overtime, and approve timesheets for the team.
• Develop and implement trainings to support associates and enhance their technical skills.