The Technical Account Manager (TAM) role at AWS involves serving as a strategic technical advisor to US Department of Defense customers. The TAM will build strong relationships, understand mission objectives, and translate them into actionable cloud strategies. This position requires a blend of technical depth and strategic thinking, guiding customers through the AWS service portfolio while focusing on their operational goals. The role is part of a collaborative team that supports high-stakes environments and emphasizes reliability and trust.

• Bachelor's degree in Computer Science, Engineering, Mathematics, or related discipline; OR 4+ years of equivalent technical work experience
• Current, active TS/SCI US Government Security Clearance
• 2+ years of technical engineering experience in cloud infrastructure, systems administration, networking, security, or software development in a distributed systems environment
• Experience with AWS services or other cloud offerings
• Understanding of the AWS Well-Architected Framework pillars and ability to apply them
• Professional written and oral communication skills, including experience presenting to decision-makers
• Experience with infrastructure-as-code, CI/CD pipelines, or DevOps practices
• AWS certification(s) such as Solutions Architect, Generative AI Developer, or DevOps Engineer
• Experience supporting government or regulated-industry customers
• Familiarity with DoD or federal compliance frameworks

• Serve as the primary technical advisor to a portfolio of DoD customers, building trusted relationships with technical and executive stakeholders.
• Conduct proactive operational reviews and health assessments to identify risks, optimize costs, and improve resilience.
• Lead incident management efforts as the customer's advocate, coordinating cross-team resolution and delivering root cause analysis.
• Guide customers through architecture decisions using the AWS Well-Architected Framework and security best practices.
• Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives.
• Collaborate with AWS service teams to influence product improvements based on customer needs.
• Communicate complex technical trade-offs clearly to both engineering teams and senior decision-makers.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.