The Principal Customer Experience Program Manager in Capacity Management will lead complex, high-impact customer and regional capacity programs within the Azure Core Capacity Management team. This role focuses on connecting customer demand, regional intelligence, engineering priorities, and infrastructure supply to enable predictable growth. The individual will define strategies, influence roadmaps, and drive measurable improvements in customer satisfaction and operational efficiency. This position offers an opportunity to deepen expertise in hyperscale cloud infrastructure and strengthen strategic influence across various teams.

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• Ability to meet Microsoft, customer and/or government security screening requirements.

• Define and drive multi-year capacity management strategies that connect customer demand, regional health, infrastructure supply, and business priorities.
• Lead complex customer and regional capacity programs from problem definition through measurable outcomes.
• Represent the Voice of the Customer by synthesizing customer feedback, demand signals, service telemetry, and escalation patterns into product requirements.
• Build trusted partnerships across various teams to clarify tradeoffs, align priorities, and guide decisions.
• Define success measures and operating key performance indicators for regional health and customer outcomes.
• Translate customer and operational needs into requirements for decision-support systems and automation.
• Create scalable policies, playbooks, and governance mechanisms while serving as a trusted advisor.

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.