The Senior Consultant role at EY focuses on providing consulting and audit services within the Government & Infrastructure practice, specifically in ServiceNow IT Operations Management. The consultant will work with clients to transform their IT operations and service management capabilities, leveraging deep expertise in Configuration Management Database (CMDB) and the Common Service Data Model (CSDM). This position requires both strategic advising and hands-on configuration and development work. The consultant will collaborate with various stakeholders to drive innovation and improve operational efficiency.

• Ability to obtain/maintain a secret level clearance
• Bachelor's degree in information systems, computer science, engineering, management information systems, business or a related discipline
• Three or more years of ServiceNow consulting and implementation experience delivering ITOM solutions
• Deep experience with CMDB, CSDM, Discovery, Service Mapping and Event Management
• Experience leading client workshops, requirements sessions and architecture reviews
• Strong understanding of ITIL and IT Service Management principles
• ServiceNow Certified System Administrator certification
• Comfortable working in-person as needed

• Lead the design and implementation of ServiceNow ITOM solutions, including CMDB, CSDM, Discovery, Service Mapping, Event Management, Health Log Analytics, Service Graph Connectors and Cloud Discovery
• Define CMDB strategy, governance, CI lifecycles, data models, identification and reconciliation rules, health metrics and quality controls
• Lead ITOM assessments and roadmaps; design MID Server architectures; configure integrations and event correlation across on-premises, cloud, hybrid and containerized environments
• Advise client leaders through workshops, current-state assessments, architecture recommendations, business cases, transformation roadmaps and implementation plans
• Advise on ServiceNow AI and automation, including generative and agentic AI, Predictive Intelligence, AIOps and Virtual Agents
• Lead Agile and Waterfall delivery, architecture oversight, risk management, testing, user acceptance testing, issue resolution and documentation
• Coach team members and contribute to EY methodologies, accelerators and thought leadership

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.