The MCA Lead Analyst is responsible for designing and overseeing the Managers Control Self-Assessment (MCA) framework within the US Consumer Cards Marketing Organization. This role focuses on risk management activities related to E-mail and Direct Mail campaign execution, ensuring proactive identification and remediation of control issues. The analyst will lead the execution of risk governance and compliance efforts while engaging with various stakeholders. This position offers significant influence over risk governance decisions and the opportunity to shape essential frameworks.

• 6–10 years of experience in operational risk management, internal audit, compliance, or risk & control governance within the financial services industry.
• Strong knowledge in the design, testing, execution, and lifecycle management of internal controls and risk assessments.
• Exceptional analytical skills with the ability to synthesize complex data and identify risk trends.
• Proven ability to build partnerships and secure buy-in from multidisciplinary stakeholders.
• Excellent verbal and written communication skills, with the ability to articulate risk concepts to senior leadership.
• Self-motivated with the ability to prioritize conflicting deliverables in a dynamic environment.
• Bachelor's degree required; Master's degree preferred.

• Provide end-to-end operational risk management support for Marketing Operations teams.
• Lead and execute core activities within the MCA/RCSA program.
• Oversee and coordinate recurring MCA attestation cycles, ensuring quality oversight and management reporting.
• Proactively identify, assess, and evaluate emerging operational risks and control deficiencies.
• Ensure all MCA activities comply with the enterprise Operational Risk Management Policy.
• Regularly monitor Key Performance Indicators and Key Risk Indicators to assess business controls.
• Maintain a robust MCA control inventory and reporting dashboard.
• Drive continuous improvement and risk transformation initiatives across business units.
• Champion ethical decision-making and compliance with laws and corporate policies.

• Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.