The Executive Support Engineer at GEICO is responsible for providing direct technical support to the Executive Leadership Team and Senior Directors. This role focuses on ensuring that executives can perform their duties efficiently with minimal technical interruptions. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving. The position requires a deep understanding of technology and executive-level support requirements.

• Bachelor's degree in computer science, Information Systems, or equivalent education and work experience
• At least 5 years' experience in tech supporting Executives/C Suite
• At least 5 years of professional experience with the Microsoft 365 Office Suite, Office for Mac, Microsoft Teams, Webex, Zoom, Slack, Active Directory, Windows, and Mac environments

• Provide prompt, high-quality technical support to ELT members, addressing hardware, software, and network issues.
• Troubleshoot and resolve complex technical problems, ensuring minimal disruption to executive operations.
• Set up and maintain laptops, mobile devices, and other peripherals for executives.
• Work closely with the Tech team to ensure seamless support and integration of executive technology needs.
• Develop a strategic support plan and technology roadmap for our leadership team’s technology needs.
• Manage and maintain executive IT equipment, ensuring it is up-to-date and functioning optimally.
• Anticipate and address potential technical issues before they impact executives.
• Maintain detailed records of support requests and resolutions.