The Customer Support Engineer (CSE) at KLA is responsible for providing customer service related to the troubleshooting, diagnosing, and repairing of complex capital equipment at customer sites. This role is part of the KLA Services team, which aims to maximize the value of KLA assets through expert support and service. The CSE ensures customer satisfaction and operational quality while minimizing downtime. This position is located in Rio Rancho, NM, and involves collaboration with various teams to enhance service delivery.

• Bachelor's Level Degree in a relevant field
• 0 years of related work experience

• Repair system level problems that have multiple causes and no standard procedures.
• Diagnose issues in customer processes and recommend necessary actions.
• Prepare field service reports and documentation for recurring problems.
• Prepare quotes for customers based on labor, travel expenses, and parts needed.
• Cross train and assist other field service engineers as appropriate.
• Conduct customer orientation and technical training on equipment maintenance.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.