The Senior Network Operations Engineer at Intel IT will play a crucial role in enhancing global network operations. This hands-on engineering position focuses on improving incident response, operational readiness, and service reliability across Intel's network services. The successful candidate will lead cross-functional improvements and ensure the quality and uptime of network services that support Intel's business. This role is ideal for a technical leader with extensive enterprise networking experience and the potential for future leadership responsibilities.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• 10+ years of experience in enterprise network operations, network engineering, infrastructure operations, or technical service reliability roles.
• Strong hands-on technical knowledge of enterprise networking, including routing, switching, WAN, LAN, wireless, data center networking, monitoring, and operational support practices.
• Experience supporting mission-critical network environments with high availability, reliability, and business continuity expectations.
• Strong understanding of incident, problem, change, request, and service management processes.
• Demonstrated ability to lead technical improvements across teams through influence, technical credibility, and structured execution.
• Experience driving root cause analysis, corrective action plans, operational standards, and continuous improvement.
• Strong technical troubleshooting skills and ability to guide complex issue resolution across multiple teams and technologies.
• Strong communication skills with the ability to explain technical issues, risks, and recovery plans to both technical and leadership audiences.

• Provide senior technical leadership across global network operations teams, helping improve execution quality, accountability, and operational discipline.
• Drive improvements in incident management, problem management, change quality, operational readiness, service reliability, and root cause follow-through.
• Lead through influence across operations teams, engineering teams, architecture teams, service owners, vendors, and business stakeholders.
• Help lead global operational deployments of new engineering-released network products, ensuring operational readiness, supportability, documentation, monitoring, and scalable handoff into production operations.
• Establish and reinforce operational standards, runbooks, escalation models, handoff expectations, service health reviews, and execution practices.
• Improve major incident response by strengthening technical triage, escalation quality, communication discipline, recovery planning, and post-incident learning.
• Partner with Network Engineering and Network Architecture to ensure new services, platforms, and capabilities are supportable, documented, monitored, and ready for operational handoff.
• Identify recurring operational issues and drive corrective actions that reduce repeat incidents, improve stability, and increase service reliability.
• Improve change execution quality through better risk assessment, technical validation, peer review, rollback planning, communication, and post-change review.
• Use operational data, metrics, dashboards, and service health indicators to identify gaps, prioritize improvements, and measure progress.
• Mentor engineers and technical leads across operations teams to strengthen troubleshooting methods, ownership mindset, and disciplined execution.
• Help define operational expectations for network services across enterprise, manufacturing, campus, lab, data center, wireless, WAN, and related infrastructure environments.
• Partner with automation, monitoring, and tools teams to improve visibility, reduce manual effort, and increase operational consistency.
• Communicate technical risks, operational gaps, service health concerns, and improvement plans clearly to leadership and cross-functional partners.

• Intel offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.