The Short Term Planning Analyst role at Robinhood focuses on optimizing staffing performance over a 1–90 day horizon by analyzing data and making informed recommendations. The Workforce Optimization team collaborates closely with Operations, Forecasting, and vendor partners to ensure effective customer support while maintaining efficiency. This position is crucial for adapting to changing demand, especially during high-impact events. The role requires a blend of analytical skills and the ability to communicate insights clearly to leadership.

• 1–3 years of experience in analytics, operations, consulting, or a similar role focused on problem-solving.
• Strong analytical skills with advanced proficiency in Excel or Google Sheets.
• Experience working with data using SQL or similar tools.
• Ability to break down ambiguous problems and use data to inform decisions.
• Clear communication skills, with the ability to explain insights to a range of audiences.
• Experience with Python, R, or data visualization tools such as Tableau or Looker.
• Experience working in environments with evolving priorities and changing demand.

• Drive performance against critical metrics through data-driven staffing decisions.
• Analyze trends and identify root causes of forecast variance, performance gaps, and operational inefficiencies.
• Develop and manage reports and models to inform short-term staffing strategies.
• Partner cross-functionally with Operations, Forecasting, and BPO partners to improve staffing outcomes and productivity.
• Translate data into clear insights and actionable recommendations for leadership.
• Support real-time and short-term staffing adjustments during business-critical events.
• Identify opportunities to improve, automate, and scale workforce planning processes.