The Customer Support Engineer (CSE) role at KLA involves providing high-level customer service for advanced KLA products, primarily focusing on troubleshooting, diagnosing, and repairing complex capital equipment. The CSE will work closely with customers, ensuring their satisfaction and minimizing downtime. This position is part of the KLA Services team, which aims to maximize the value of KLA assets through effective support and maintenance. Candidates should be self-motivated and possess strong communication skills to interact with various stakeholders.

• Bachelor's Level Degree and 0 years related work experience
• Understanding of and ability to troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems
• Good interpersonal and communication skills in understanding customer needs
• Ability to work under pressure and stringent timelines

• Provide customer service support for a variety of advanced KLA products.
• Maintain excellent working relationships with customers and internal teams.
• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems at customer sites.
• Maintain Preventive Maintenance schedule on KLA tools at customer sites.
• Repair and update equipment at customer sites, addressing complex system-level problems.
• Prepare Field Service Reports on customer support activity and document recurring problems.
• Cross-train and assist other field service engineers as needed.
• Provide first level Applications support and guidance to Installation Engineers.
• Assist in the preparation of quotes for customers based on service needs.
• Conduct customer orientation and technical training on equipment maintenance support.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.