The BPR Project Manager at AppleCare Technologies is responsible for planning, mobilizing, and executing mid to large scale technical projects across various business areas. This role requires strong technical relationships and collaboration with engineering teams, solution architects, and business stakeholders. The ideal candidate will have a formal engineering background and experience managing large-scale technical programs. The focus is on simplifying and scaling AppleCare enterprise systems while ensuring architectural integrity and readiness for process changes.

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, Industrial Engineering, Computer Science, or a closely related technical discipline.
• 4+ years of engineering project management or technical program management experience, delivering large-scale cross-functional systems or engineering programs.
• Knowledge of enterprise-level systems (SAP or equivalent) and their interdependencies within complex technical ecosystems.
• Experience with global programs that incorporate regional and country-specific engineering and operational requirements.
• Master's degree in a relevant technical discipline is preferred.
• 8+ years of engineering project management or technical program management experience is preferred.
• Project management certification (PMP or equivalent) or engineering-relevant certification (Six Sigma or similar) is preferred.

• Plan, mobilize, and execute mid to large scale technical projects and programs.
• Ensure system solutions are architecturally sound and rigorously tested.
• Own scoping, requirements definition, solution design participation, and technology selection.
• Build trust through shared technical language and drive accountability across complex programs.
• Partner closely with engineering teams, solution architects, and business stakeholders.
• Drive the technological design process from problem identification through solution architecture and implementation.
• Deliver project updates and present technical information to diverse, cross-functional teams.
• Execute change management within technical program delivery, including stakeholder impact assessment and user adoption.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.