This role is part of Apple's Information Systems and Technology (IS&T) organization, specifically within Infrastructure Services, which manages data center equipment and systems for global network operations. The position focuses on providing front line support for Apple's MPLS backbone network and ensuring the technology infrastructure operates seamlessly. Candidates will work in a dynamic environment, addressing critical network-related issues while collaborating with teams worldwide. Strong technical networking skills and interpersonal abilities are essential for success in this fast-paced role.

• A minimum of 3 years of network operations experience in a large scale enterprise or service provider environment.
• Experience evaluating and managing outages to business critical infrastructure.
• Ability to maintain composure and customer-service focus in stressful and ambiguous situations.
• Self-starter, self-motivated, self-directed, self-sufficient.
• Working knowledge of TCP/IP, BGP and various IGP protocols.
• Proficiency in macOS, Linux, and/or other variations of UNIX operating systems.
• Experience working in large scale network environments with ITIL Incident, Problem, and Change Management processes.
• Bachelor of Science in Computer Science or equivalent experience.
• Cisco CCNA, Juniper JNCIA/JNCIP, or equivalent experience.
• Flexibility to work early morning or late night shift patterns required.

• Provide front line support for Apple's MPLS backbone network and its connectivity.
• Work on tickets and break fixes while taking escalations from junior team members.
• Develop network automation playbooks and maintain existing networks to current standards.
• Coordinate peering expansions and contribute to technical and procedural documentation.
• Drive operational excellence in every aspect of work to enhance customer experience.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.