This role is part of Apple's Information Systems and Technology (IS&T) organization, specifically within Infrastructure Services, which manages the global network operations. The position focuses on providing front line support for Apple's MPLS backbone network and ensuring the technology infrastructure operates seamlessly. The ideal candidate will thrive in a dynamic environment, working collaboratively with teams worldwide to resolve network-related issues. Attention to detail and a commitment to operational excellence are essential for delivering the best customer experience.

• A minimum of 3 years of network operations experience in a large scale enterprise or service provider environment.
• Experience evaluating and managing outages to business critical infrastructure.
• Ability to maintain composure and customer-service focus in stressful and ambiguous situations.
• Self-starter, self-motivated, self-directed, self-sufficient.
• Working knowledge of TCP/IP, BGP and various IGP protocols.
• Proficiency in macOS, Linux, and/or other variations of UNIX operating systems.
• Experience working in large scale network environments with ITIL Incident, Problem, and Change Management processes.
• Bachelor of Science in Computer Science or equivalent experience.
• Cisco CCNA, Juniper JNCIA/JNCIP, or equivalent experience.
• Flexibility to work early morning or late night shift patterns required.

• Provide front line support for Apple's MPLS backbone network.
• Address a wide variety of business challenges related to network connectivity.
• Work on tickets and break fixes while mentoring junior team members.
• Develop network automation playbooks and maintain existing networks.
• Coordinate peering expansions and contribute to technical documentation.
• Drive operational excellence in all aspects of work to enhance customer experience.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.