The Software Development Engineer II role at Amazon focuses on building the Network Control Center, an AI-native system aimed at transforming incident management across the global Customer Service network. The team is dedicated to creating intelligent systems that enhance customer experience by providing continuous observability and autonomous responses to incidents. This position offers a greenfield opportunity with high ownership and the chance to work on challenging problems in real-time signal processing and anomaly detection. The ideal candidate will thrive in ambiguity and have a strong commitment to code quality and operational excellence.

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture experience of new and existing systems
• Experience programming with at least one software programming language
• 3+ years of full software development life cycle experience, including coding standards and operations
• Bachelor's degree in computer science or equivalent
• Experience designing and building real-time, event-driven, or streaming systems
• Strong operational mindset with experience in monitoring, observability, and incident management

• Design, build, and operate core platform capabilities for the Network Control Center.
• Own the end-to-end delivery of features and subsystems from technical design through production operation.
• Collaborate with applied science teams to integrate machine learning models into production systems.
• Solve complex distributed systems problems related to real-time event processing and fault-tolerant service design.
• Participate in on-call rotations and drive continuous improvement of system reliability.
• Contribute to technical design discussions and engineering best practices.
• Mentor junior engineers on system design and operational best practices.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.