The Software Development Engineer will join the Network Solutions team at Amazon Customer Service, focusing on building the Network Control Center (NCC), an AI-native system aimed at improving incident management across the global customer service network. This role involves transforming traditional reactive models into proactive, intelligent systems that enhance customer experience. The ideal candidate will work on real-time signal processing, anomaly detection, and autonomous incident response, collaborating closely with applied scientists and product managers. This is a greenfield opportunity that offers high ownership and the chance to impact millions of customers.

• 3+ years of non-internship professional software development experience
• 2+ years of experience in design or architecture of new and existing systems
• Experience programming with at least one software programming language
• 3+ years of full software development life cycle experience
• Bachelor's degree in computer science or equivalent
• Strong operational mindset with experience in monitoring, observability, and incident management

• Design, build, and operate core platform capabilities for NCC, including real-time observability and incident detection.
• Own the end-to-end delivery of features and subsystems from technical design through implementation and production operation.
• Collaborate with applied science teams to integrate ML models into production systems.
• Solve distributed systems problems related to real-time event processing and fault-tolerant service design.
• Participate in on-call rotations and drive continuous improvement of system reliability.
• Contribute to technical design discussions and code reviews to raise engineering standards.
• Mentor junior engineers on system design and operational best practices.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.