The Workplace Investment Stability Optimization Center of Excellence is seeking a utility player to enhance environment stability and support testing teams across various environments. This role emphasizes strong communication and customer obsession, requiring a candidate with extensive production support experience. The team is dedicated to driving technological innovation and operational efficiencies while ensuring a high-quality customer experience. The focus is on engineering excellence and stability as a top priority.

• A Bachelor’s or master’s degree in Computer Science, Software engineering or related field
• At least 6 years of experience working in a sophisticated production environment, both on-Prem and Cloud
• Confirmed experience with mainframe development/tools including COBOL, CICS, db2, JCL, VSAM, MQ, etc.
• Experience with monitoring/observability tools such as CloudWatch, Datadog/Splunk, ELK stack
• Strong experience in creating dashboards in Datadog and Splunk
• Knowledge of CI/CD pipeline stacks like Github, Jenkins, Maven, Docker, Artifactory, Kubernetes, uDeploy
• Hands-on experience in Unix scripting, Python, or related programming languages
• Experience with Public Cloud environments, preferably AWS and Azure

• Support testing teams across multiple test environments and lead environment stability initiatives.
• Coordinate responses to environment issues while supporting applications in a customer-facing test environment.
• Mentor team members in areas of domain expertise and coordinate with partners on stability opportunities.
• Ensure adherence to operational policies and procedures.
• Collaborate with Infrastructure, Engineering, Operations, and Business Leadership to ensure alignment.
• Drive automation and streamline processes to enhance platform stability and operational efficiency.

• Fidelity offers competitive compensation, annual bonuses, retirement contributions, comprehensive healthcare coverage, parental leave, tuition assistance, wellness programs, and extensive professional development opportunities.